TERMS OF SERVICE

Effective Date: March 1, 2027

Welcome to Black Label Finish Mobile Detailing. By booking an appointment or using our services, you agree to the following Terms of Service.

1 . Appointment Requests

Appointments selected during checkout are requested appointment preferences and are not guaranteed until confirmed by Black Label Finish via email, text message, or phone.

If your requested time is unavailable, we will contact you to schedule the next available appointment.

2 . Service Location

Customers are responsible for providing:

  • Safe access to the vehicle
  • Sufficient space to perform service
  • A legal parking location
  • A safe working enviornment

If the work location is unsafe or inaccessible, the appointment may be canceled or rescheduled. 

3 . Vehicle Condition

Service prices are based on the selected package and the expected condition of the vehicle.

If the vehicle requires significantly more labor due to excessive dirt, pet hair, bodily fluids, mold, biohazards, or other conditions not disclosed during booking, additional charges may apply. Customers will be notified and must approve any price adjustment before work continues.

4 . Estimated Service Times

Service times are estimates only and may vary depending on:

  • Vehicle Size
  • Vehicle Condition
  • Selected Services
  • Weather
  • Other Unforeseen Circumstances

Completion times are not guaranteed.

5 . Weather Policy

As a mobile detailing company, weather may affect scheduling.

Appointments may be delayed or rescheduled due to:

  • Heavy Rain
  • Lightning 
  • High Winds
  • Severe Weather
  • Unsafe Working Conditions

We will contact customers promptly to reschedule if necessary. 

6. Cancellations & Rescheduling 

Customers may cancel or reschedule their appointment by providing at least 24 hours’ notice before the scheduled appointment time.

  • 24 hours or more notice: Full deposits are refunded or applied to a rescheduled appointment. Deposits are transferable to one rescheduled appointment within 30 days. If the service was paid in full, the payment may be transferred to one rescheduled appointment within 30 days or refunded upon request.
  • Less than 24 hours’ notice: Deposits are forfeited. If the service was paid in full, the deposit portion is forfeited, and any remaining prepaid balance will be refunded unless otherwise stated in your policy.
  • No-Call/No-Show appointments: Customers who fail to appear for their scheduled appointment without prior notice will forfeit their deposit. If the service was paid in full, the deposit portion in non-refundable, and the remaining balance will be refunded to the original payment method.
  • If Black Label Finish must cancel due to severe weather, equipment failure, or other unforeseen circumstances, the customer may choose to reschedule or receive a full refund of the deposit. If the service was paid in full, the customer may choose to reschedule or received a full refund of the deposit and remaining balance.

Customers arriving late or delaying service may receive a shortened appointment if necessary to avoid impacting subsequent scheduled appointments.

7 . Payment

Customers may choose to either pay the required deposit or pay the full service amount at the time of booking. Appointments are not confirmed until payment has been successfully processed.

If a deposit is selected, the remaining balance is due immediately upon completion of the service, unless otherwise agreed in writing before the appointment.

If the customer chooses to pay in full, no additional payment is due upon completion unless additional services are requested and approved during the appointment.

Accepted payment methods include those displayed during checkout.

Failure to pay any remaining balance due may result in cancellation of future appointments, additional collection costs, and any other remedies available under applicable law.

8 . Refund Policy

Because detailing services are labor-intensive and results vary depending on the condition of each vehicle, completed services are non-refundable.

If a customer believes an area was missed or completed below our service standards, Black Label Finish must be notified within 24 hours or service completion. We will gladly inspect the concern and, if appropriate, return to correct any workmanship-related issues at no additional charge.

Refunds will not be issued for:

  • Pre-existing damage, excessive wear, stains, discoloration, scratches, or permanent defects.
  • Results limited by the condition, age, or material of the vehicle.
  • Customer dissatisfaction based solely on expectations beyond the scope of the purchased service.

9 . Existing Damage

Black Label Finish is not responsible for:

  • Existing Scratches
  • Paint Defects
  • Rock Chips
  • Fading
  • Oxidation
  • Loose Trim
  • Weak Clear Coat
  • Previously damaged interior components

Our technicians may document existing damage before beginning work.

10 . Personal Property

Customers are encouraged to remove valuables prior to service.

Black Label Finish is not responsible for lost or damaged personal belongings left inside the vehicle.

11 . Satisfaction Guarantee

We strive to provide exceptional service.

If you are dissatisfied with any aspect of your detail, please notify us within 24 hours so we can evaluate the concern and determine an appropriate resolution.